A 5* Printing Experience for ND entrepreneurs
Finding PrintLogik: Restoring My Faith in Business
Running a business means that sometimes you have to trust others to help bring your vision to life.
That’s exactly what I thought I was doing when I placed an order for my handmade crochet pattern book and journal with a printing company (one I’ll leave unnamed).
I expected professionalism, guidance, and quality, this was based on their glowing reviews.
Instead, I was met with dismissiveness, condescension, a misogynistic attitude, and work that didn’t meet the agreed-upon standard.
From the moment I raised questions about my order (before it had been printed) I was made to feel like an inconvenience.
When I asked why the company had included blank pages in the draft as opposed to letting me know that I needed to add more content or remove some, I was told that I should already know why, as it was “basic printing industry standards” – despite this being my first time working with a printing company.
When I explained that I am neurodivergent and sometimes need things explained in more detail, I wasn’t met with patience or understanding. Instead, I was made to feel stupid.
And then came the comment that truly floored me. Rather than offering a clear explanation, I was told to look at Page 3 of The Sun newspaper—a reference that was not only irrelevant but blatantly misogynistic.
In the UK, there are clear laws governing consumer protection. Under the Consumer Rights Act 2015, businesses are required to treat customers fairly and provide services that are consistent with the standards promised.
The original printer's response to me was not only dismissive but also in violation of my rights as a consumer.
It’s one thing to refuse to offer a clear explanation, but it’s entirely another to insult a customer by referring them to a newspaper article with no bearing on the matter.
This is not only bad business practice but also undermines the core principles of the Equality Act 2010, which protects individuals from discrimination, including on the grounds of gender and disability.
The inappropriate comments made to me was an example of gender discrimination and ableism that should have no place in any professional exchange.
As someone who has built Rainbow Dandelion Crochet on values of inclusivity, respect, and kindness, I was appalled that a professional company would speak to a customer in such a manner.
The final product arrived and looked awful. The paper wasn’t what we discussed, the writing blurred, and just not what was agreed.
I had spent a long time waiting for them to send me samples of different papers to ensure it matched what I wanted, particularly in terms of my sensory needs.
When I pointed this out, they insisted that the version I had previously received—the one I wanted—didn’t exist, despite holding it in my hands and even sending them pictures of what they had sent me!
They refused to take accountability and wouldn’t issue a refund (which accounted for 70% of my Indiegogo campaign funds) unless I signed an NDA.
Imagine that: being asked to legally stay silent just to get back what was rightfully mine after they delivered subpar work. I refused to sign the NDA.
No small business owner, or person for that matter, should ever be bullied into silence.
Finding Printlogik: The Difference a True Professional Makes
After that experience, I was hesitant to trust another printing company. I spent hours online researching reviews and asking in forums, and I was beginning to think that perhaps I should just abandon the idea altogether.
But then I found Bradley Leivars at Printlogik, and everything changed.
Bradley listened. He truly listened. He took the time to explain things clearly, and when I needed further clarification, I never got the feeling that I was an inconvenience.
He simply re-explained. He double- and triple-checked the details with me. He treated me with respect. The difference in customer service was night and day.
Bradley, you are the embodiment of what it means to be a true professional, and I cannot express enough how much I appreciate you and your team. You restored my faith in business and made me feel like my needs were valid.
You truly went above and beyond, and because of that, Printlogik will forever have my trust and loyalty.
Thanks to Printlogik, I finally received my pattern books and journals exactly as I envisioned them.
More importantly, I found a company that values integrity—something I hold dear at Rainbow Dandelion Crochet.
When it came to reordering the books, my order went immediately to Bradley. When I queried why, he said there was a note on my file to refer to him for any order. How amazing is that!
Printlogik: Supporting Accessibility and Equity for Disabled Entrepreneurs
Beyond providing outstanding customer service and quality printing, Printlogik is working to make the digital world more inclusive.
They have developed Actwidget, a tool created by Printlogik that helps businesses ensure their websites are accessible to all users, including those with disabilities. It aims to make the digital world more inclusive by providing an easy-to-use solution for improving website accessibility.
Currently, up to 20% of the UK population faces challenges in accessing websites due to various design and functionality barriers.
Actwidget helps businesses address these barriers by automating the process of making a website more inclusive. This can include features like screen reader compatibility, text resizing, colour contrast adjustments, and more—all designed to make websites usable for individuals with disabilities.
Actwidget simplifies the process, enabling businesses to create more accessible online spaces without the complexity and time commitment usually associated with such tasks.
By offering Actwidget, Printlogik is helping to remove barriers and provide equity to users, ensuring that all individuals, regardless of ability, can access online content and services more easily.
As UK law doesn’t currently require businesses to ensure accessibility, many simply don’t bother. Making a website accessible takes time and effort, but Actwidget helps reduce that workload—giving businesses an easy way to create a more inclusive online space.
For disabled entrepreneurs, accessibility isn’t just a preference; it’s a necessity. But accessibility alone isn’t enough.
What we need is equity, not just equality.
Equality means giving everyone the same tools and opportunities.
Equity means recognising that some people might need different tools.
As a neurodivergent business owner, I’ve experienced first-hand how difficult it can be to navigate industries that assume everyone has the same level of knowledge or ability to process information in the same way.
I don’t need someone to tell me I have the same access as everyone else—I need businesses that actually remove the barriers that prevent me from succeeding or help me to find ways of accessing their products if they can't fully remove the barrier.
That’s what makes Printlogik and Actwidget so important.
They don’t just talk about accessibility; they actively create solutions to level the playing field.
They recognise that disabled business owners, creatives, and entrepreneurs deserve the same opportunities as everyone else—but that achieving this requires real, practical support, not just empty promises.
If you want to learn more about Actwidget and how it can help make the internet a more inclusive space, visit:
https://printlogik.co.uk/pages/act-website-compliance-tool/
Finding a business that operates with kindness, patience, and professionalism shouldn’t feel like striking gold, but when it does—it’s worth celebrating.
PrintLogik will forever be my go-to printers for my books.
Thank you again to Bradley and the whole Printlogik team for everything you do. You’ve not only delivered on your promises but have shown what true professionalism and care is meant to look like in business.
5*